Refund policy

Effective date: 4 November 2026

Contact and returns address

VintageThing is a brand of Gabrielius Ramanauskas trading as HipBos, a UK sole-trader business, with orders and returns handled personally by the owner in Lithuania. Contact ask@vintagething.com about a return or order problem.

Return goods to: Ramuvos g. 18, Alytus, 62441, Lithuania.

UK business correspondence: 62 Sandling Lane, Maidstone, ME14 2EA, United Kingdom. Please use the Lithuanian address for goods returns.

Include your order reference or another way for us to identify the purchase. Please use secure packaging and retain proof of posting. Contact us if you need help; an authorisation number is not a condition of a valid statutory cancellation.

1. Statutory cancellation for online consumer orders

Where the applicable cooling-off right applies, tell us you wish to cancel within 14 days after the day you receive the goods. If one order is delivered in separate parts, the relevant legal rule for the final delivery applies. You can email a clear cancellation statement; you do not need to give a reason or use our optional form below.

Send the goods back within 14 days after telling us you are cancelling. You may inspect them as you reasonably could in a shop. Where the law permits, we may make a justified deduction for diminished value caused by handling beyond what was necessary to establish the goods’ nature, characteristics and functioning. We will explain any deduction.

We will refund the eligible goods and the least expensive standard outbound delivery charge we offered for the cancelled order. Extra charges for an upgrade you selected are not required to be refunded under that cancellation right. Partial-order cancellations are calculated according to the applicable rules and the delivery charge actually affected.

We will make the cancellation refund without undue delay and within the applicable 14-day deadline. Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence that you sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise; we do not charge a refund-processing fee.

For a change-of-mind return, you pay the direct return postage to Lithuania where this was disclosed before purchase. This does not apply to necessary return costs for faulty or misdescribed goods, or where the law places the cost on us.

2. Faulty, damaged or misdescribed goods

If an item is faulty, arrives damaged, or does not match its description, email us promptly with your order reference and details. Photographs can help us investigate, but do not replace your legal rights. Remedies and time limits depend on the applicable law and circumstances; they can include repair, replacement, a price reduction or refund.

Your rights for faulty or misdescribed goods are not limited to a 14-day or 30-day change-of-mind period. We will cover necessary reasonable return costs where required. Please contact us so we can arrange a suitable return method. We will not require a costly method that unnecessarily increases your expense.

For pre-owned goods, the item’s disclosed condition, age, price and description are relevant. A sale or second-hand status does not remove statutory rights.

3. Our additional 30-day returns offer

In addition to statutory rights, we retain our voluntary offer to return goods within 30 days of delivery if you change your mind. Please contact us promptly and return the item within that period, in the condition supplied, with any included accessories. Reasonable inspection does not by itself mean that a return must be rejected.

This offer does not shorten a statutory cancellation period or another remedy. If the statutory and voluntary routes differ, we will honour the rights that apply to your return. Under the voluntary offer, we aim to issue an eligible refund within 14 days of receiving and checking the goods. Change-of-mind return postage is your responsibility where disclosed; any additional delivery refund follows the statutory rules where those apply.

4. Packaging and sale items

Please include original packaging if it was supplied and is available, and pack the return safely. An item sold without retail packaging does not need retail packaging for its return. We do not use an original-packaging rule to defeat statutory rights.

Sale items have the same applicable statutory rights as full-price goods. We do not apply a blanket “no refunds on sale items” exclusion.

5. Currency and payment-provider timing

Orders are charged in EUR. A selected display currency is an approximate reference only. Refunds are made in the currency of the original charge. Any difference caused by your bank’s exchange rate or its fees is governed by your agreement with that provider, subject to applicable rights.

Once we issue a refund, the payment provider may need additional processing time before it appears in your account. We can provide confirmation if you need to trace it.

Optional cancellation form

To: Gabrielius Ramanauskas trading as HipBos, 62 Sandling Lane, Maidstone, ME14 2EA, United Kingdom; ask@vintagething.com.

I give notice that I cancel my contract for the following goods:

• Goods and order reference:
• Ordered on / received on:
• Customer name:
• Customer address:
• Date:
• Signature, only if sending this form on paper:

Send returned goods to the Lithuanian returns address above. You can use a different clear cancellation statement instead of this form.